Thoughts on assimilation onto other networks

Recently we were asked to think about assimilating our kids-focused brand onto YouTube.  This was a hot topic with our marketing, brand and community departments.  The fact that it raised such a fuss begged further thought on the topic.  So, I brainstormed some considerations and thought processes that should happen before jumping into any project of this sort, especially when the audeince is children.  This isn’t an exhaustive list, of course, and I would love any feedback or dialougue on confusing points. Thanks. – Joi

———

Considerations:
- Reasoning/ Assumptions/ Scenarios
- Age demographic
- Promotion of presence/ content
- Goals/ Success Measures
- Go/No Go/Stop Criteria
- Revisit the idea schedule
- Worries/ Concerns
- Worst Cases
- Buy In form Internal Staff – Brand,Community
- Reporting/Managing
- schedule
- communication plans

Assumptions:
- People are searching or could search on video network for our content
- why are they searching?
- who is searching?
- how are they searching?
- key words
- when?
- after specifc media releases?
- seasons (fall/winter)?
- how often are they searching?
- where are they searching?
- what are they searching for?
- how many people are searching?
- what are they using the content for?
- how many is the success measure?
- how/who will maintain?

To track:
- # of users/views
- # of favorited’s
- # of reviews/comments
- search words
- traffic to main site
- uses of content
- viral reach
- rank of page on other network

Success Measures
- # of users/views/uses
- conversion to our site traffic
- positive feedback
- # of users using content

Go/No Go/ Stop Criteria
- not hitting success measures after certain period of time
- No staff to manage/track/report
- # of bad reviews/uses of content

Worries/ Concerns:
- will defame content
- will associate with non-brand caliber objects
- Not our target demographic
- copyright issues
- control of use
- comments
- kids giving bad info
- associating the corporate brand with other social network content
- noone managing the following

Mobile phones key to grandparent-grandchild relationship

A survey by Girlings Retirement Options of over 230 grandchildren has revealed that mobile phones are a key method of communicating with their grandparents. Pocket Picks reports.”Thirty-three per cent of grandchildren under 21 claimed that they keep in contact with their grandparents via mobile phone, a close second behind fixed line telephones at 40%.Additionally, 6% communicate using text messages, with letters (10%) and email (9%) also common channels for correspondence…. Furthermore, when asked if they had ever taught their grandparents a new skill, 37% claimed that they had taught them to use a mobile phone, with 14% also teaching them to send text messages.

textually.org: Mobile phones key to grandparent-grandchild relationship

Blogged with Flock

A few thoughts on online communities and traffic

I was thinking about some ongoing topics that keep resurfacing at my company regarding online communities and traffic to our sites.  While on the plane back from sxsw, I jotted down a couple notes to help me work out the issues on a more theoretical level.

Of course, my reference for these notes is the tween demographic and therefore mostly pertains to communities that need to be monitored in some way.
——

Online community…
is:
- proof that you have fans
- a way to connect with your audience on a more intimate level
- a way to promote a deeper engagement with your brand
- a way to provide a feedback mechanism
- a way to facilitate future content inspiration
- a way to facilitate new bizness direction inspiration

is not:
- a good idea to do without acknowledging the risks
- something that can be managed by an untrained person
- easy to manage on your own
- possible without traffic drivers
- a traffic driver on it’s own
- a high traffic generator
- the easiest way to get content from the audience
- a small resource investment

High Traffic
- demands resources
- staff, technology > money
- begs a monetization strategy
- requiring staff
- not possible (with any guarantee) with an entirely grassroots/WOM strategy
- requires an understanding of the marketplace and competitors in order to gauge success

SXSW07: Global Audiences Panel

Global Audiences Panel

Consumption Echelons
- Communication – Emerging countries
- ecommerce – Enlish speaking/France
- entertainment – Asia, North American

“one size fits all” vs localization
- localize means more than translation

ex. traditional English design includes lots of white space, heading, etc
- Chinese would see that as inefficient design

Companies doing well with localization – British Airways, Nokia (#1 in India)
- deal only with own brand
- be mindful of customs and alienating your local office

Branding – when you put a brand online, it’s global
- companies are not looking at intl behaviors and what are the natural areas that they will grow into
- a refletcion of products
- selling products with the goals for indiv users
- ikea is a good example of good global branding (logo)

Small companies should think of mobile and small site compatibility
- accessibility

“it depends” is the mantra – something for one brand may not be the best choice for another
- think of the message and communication strategy before a hand

Use plain language
- Kathy Sierra’s panel
- harder in global aren, but still important

Scalability
- create a global plan
- but prepare for local

The US is falling behind
- how do we design when we dont know the tech
- have to hire local staff- not outsourced
- formal communication plans with regional affiliates
- if you cant get a regional person, find a local (your town) contact from that region
- user feedback from region is valuable too

SXSW07: Video Mashups: Please Rolling stones don’t sue us

Video Mashups: Please Rolling stones don’t sue us

Rob Maigret Principle/Co-Founder, DigiSynd (Revver)
David Dudas CTO, Eyespot
Franklin Lopez Media Saboteur, subMedia
Colette Vogele Founder, Vogele & Associates
Aaron Valdez , Wreck and Salvage

Went thru the different styles of mashup

Revver takes stance of protecting the owner of the content

Natural Born killers

How can we take on the responsibility?
- Viacom’s suing Google/Youtube announced today
- embrace mashups and help facilitate deeper consumption – searching, ecommerce
- the people who are making the mashups have a very close relationship with the artist and could get permission
- the political mashups are protected under free speech

do tos override copyright
- you can contract around copyright, they do have the ability to switch ownership

- works the other way – if some of the mashup-ers stuff is taken, they have to become comfortable with that openness

Creative commons
- Valdez only does cc with own stuff he shoots
- Lopez does only political and doesn’t really copyright anything, interested in learning more tho

question came up regarding how does a mashup artist track (analytics)
- analytics come into play when money is involved
- Once you throw money in the mix, everything changes

is this going to develop into something or just be little fun viral things

eyespot competitors junkcut, motion box,

there are ways to pay for songs
- magna tune
- getti

question/comment about lionsgate telling this guy no when he asked if he could do fan fiction
- he is goign to do it anyway and panel agreed would be a give him a great career in conf circuit
- was told to talk to stanford law area if they do sue

US perpsective
- different laws in AUS and Europe

SXSW07: Will Wright keynote

Will Wright

Sim City and Sims Creator

hobby – Stupid Fun Club

few thoughts on story telling…

“i hate stories”

sees the world as a simulation

truman show and groundhog day 2 great gaming movies
- truman trying to escape the game
- groundhog exploring the world infinite times

people love creating content and sharing
- if we give them better tools, the output will be better

he quickly showed COOL graphs that chart the data of social relationships and choices players made in aggregate on the sims (NEAT!)

use other player choices to help you figure out what similar players would like

i can’t wait for spore

character builders – tried to make a maya for kid levels

will be able to access items made by other players – props, character

SXSW07: Henry Jenkins and Danah Boyd Panel

Henry Jenkins and Danah Boyd

Cross conversion culture in pop culture
Essay a day on his blog – henryjenkins.org

how did you first become a fan and what does it mean to you?
- fell in love with another fan and discovered how different male and female fan interact
- backstory versus psychology
- in grad school discovered fans were not seen in esteem by academics
- fans used to be marginal (rogue readers he calls it)
- web 2.0 = fandom without the stigma
- collective intelligence – when the online community watches together
- demanding more complex content
- schools getting easier, media getting smarter/complex
- everything bad

media producers and how they deal with rise of fan
- have to get over control
- recognize the opportunities for growth
- moving from fans depreciate to appreciate
- firefly audience – was billed for copyright, they billed them for marketing budget
- collaborate with audience and vangaurd them
- embracing audience as unpaid fervent labor
- participatory culture is being threatened by corporate control
- bullying and overassertion of authority
- noone is standing up for the fan

social workers in sites
- mentors, work with kids
- help educate kids
- anonymous, no data stored
- harnessed the brand evangelism
- open up, reduce the parameters of creativity

57% kids content producers – empowered with tools, but not protected
43% kids who don’t have access – participatory gap
- DOPA would give more restrictions to those 43%
- Foley was huge proponent, Stevens (pipes) too
- all signs show it as passing, even if
- are the kids more safe if they are taught by teachers and librarians media literacy or if they are locked out
- restriction is not the answer, education and assistance is the answer
- Culture War attitude

Connecticut bill – need parental permission for any social contact under 18
- what role do parents have
- fear sells
- govt thinks kids should be muzzled

MacArthur – 50 million how kids learn using tech in/out of school
- publicizing through blog
- call attention to the mechanisms of fear
- bipartisan fights are silly, participation is a right – even for kids

role that tech can and should play in civil politics – where is it going
- language of politics is not eternal, changes and evolves each time
- particpatory culture gives young people a new language
- just how american idol helped us rethink music, politics can be mashed up
- may not be pretty
- ethics of our uses of cut out culture
- with great power comes great responsibility
- myspace, wow used as platforms
- need to figure out our ethics and norms of our culture so that we can benefit from this

wikipedia
- knowledge as product or process
- aside from it being done at all, it’s impressive how good it is
- use it and check it – study the collective intelligence
- ethics of the community keep the info in check
- one of the few spaces where a compromised view of history needed to happen, as opposed to trad history books with national slants on diff periods – is MORE true because of it, more critical thought had to go into it
- figure out how to engage in wikipedia practice or critical

truth versus faux – how do we work through those issues online
- lonelygirl15, unc breakup video
- historical examples with humbug , pt barnum’s mermaid, etc – decide for your self if it’s real
- non-contextual learning – grassroots media literacy (program for teachers/educators – MacArthur)
- teach dicernment , gathering evidence, etc

MMORPGs and Immersive systems (Second Life)
- second life is a new center of participatory culture
- comparable to mideval carnivale
- identity playing was done once a year as opportunity to make change (boston tea party, dressed as indians)
- instead of ritually, do it every day
- globalkids uses second life
- brigadoon- Mediation enabled place where kids can learn how to deal with each other
- Virtual Masadonia or Palestine places to play out/experimenting with social relations and bring back to offline

question about how do we attack politics of fear, is it getting big spenders (companies, hollywood?)
- how do we create low budget politics that has big budget returns
- can’t be granola or bitch slap, has to be smart and witty
- steven duncan – dreams – new book

siesteen chapel is mashup of bible
shakepeare is fan fic of other contemporaries
lol was used by teen agers in the 50′s

any links to second life (or other immersive environments) and alleviating depression?
- collective joy – book

environment issues
- oscars going green, inconvenient truth
- internet is opening up awareness
- son asked for trip to australia b/c of survivor
- very offline trip inspired by online awareness
- all had different theme songs from the show that inspired the trip
- tele-tourist as first step, then you become an eco-tourist

Determining a language to communicate across varying things to get points
- you dont know my aunt, but you know my fav characters, we can bond thru that

we need the big corps to supply the forums for these ways of communicating
- but they need us to push forward

SXSW07: Getting Girl into Games panel

Getting Girl into Games

there is no single definition for a female gamer
- respect the demographic, not all girls like the same games

women are less resistant to micro transactions

what constitutes good market research
- some research for girls and it
- girls prefer a story
- not as big on competition
- like to be directed – rather than just set in there to explore

games are art, not entire project should come out of market research
- use focus groups for more pr, etc
- research has been used logistically in order to get projects greenlit (situational ethics)
- should be used as another ind of conversation with your gamer for changes,etc
- shouldn’t be used to determine the games to make
- shouldn’t be used as a roadmap
- shirking violet – can’t show girls violence theory
- they don’t like violence for violence sake, it’s just boring to them

question regarding is there a fundamental aspect of gaming that appeals to women
- no, just as not one for japanese
- it’s a market, not a genre
- barbie opened up the market, but it’s just one genre
- doom and halo are good games, not because their fist person shooter

halo is genre busting
- third person perspective
- fairly simple to learn to play
- storyline is basic but good
- cooperative play aspect

how can we take into account female in game design
- make the interface design big
- women have less patience with bad ui due to multi-task
- make multiple game play choices
- consistency and saving is important, less about preening and boasting, but rather progress and differentiation
- need to not stereotype
- RPGrs are paperdolls – dressing up your characters
- taking down the barriers
- tutorials – males are exploratory learners, females modeling or imitative learning
- don’t stick a nickel in the baby and shake to see how it works”
- its not about making game about kitties or guns
- think of it as a way to invite more people into your audience – girls, casual gamers, etc
- Need to keep hiring females
- pushing the fact that adding gamer to your identity is ok
- avoid any sense that you are being talked down to
- avoid behind the veil, special areas females are very sensitive to that

the market needs to explore girl gamers because the market needs to expand
- Nintendo Wii is a great solution to bridging the gap
- need to get the casual gamers, etc now to expand the market, not just the hard core games
- mobile market is an opportunity as well

how has mobile changed the market
- more access, not just targeted at one demo
- women love the smaller game format – phone, handheld, etc
- even when gba players were 40% of market, no female skus made it into stores
- downloading helps as it removes the misogyny from middle man (salesperson)

question about girls choosing male avatars
- women char are usually over-sexualized, but trend is that usually females play female characters
- but the fact that sometimes there is not a girl characters to choose from

question about how to inspire team of all men to work on girl project
- make sure males do not treat the assignment as a low echelon assignment
- if they give you crap work, don’t keep them on
- get them in focus groups and have them watch the kids play games
- have them find a personal connection (daughter, sister, etc)
- make them respect the gamer

question- thoughts on frag dolls
- dangerous territory – the way that men raise the profile of women in games to make them sexy
- pms clan – huge network, not put together as a marketing

question of can’t we just let the larger cultural trend of girls being more involved in trad male areas (sports, engineering)
- yes and no – still not able to sell female titles, stlll need for push
- the word “casual” is pejorative – gateway drug, play until you get to the “real” game

get your demos up
make sure the marketing takes into account women too

Kids playing a Wii at SXSW

I stood and watched these kids pick up the Nintendo Wii controller and immediately start playing like they have been using the new controller for a month. All had never used one previousy. I love the gal jumping up in down in excitement when each volley is over and the crowd cheers. Regardless of whether she won or not, she was happy and in the zone of the game. The boy on the end in red was very good.

Had a side conversation about how great Wii is for, among other things, making a whole console system that really engages not only the users playing, but also the spectators.  DDR did a good jobof this as a single game, but the Wii console is a wholesystem built around that idea.  :)

Now i just have to find one…

SXSW07: Community Ecology: Finding Balance When Working with Fan Groups Panel

Community Ecology: Finding Balance When Working with Fan Groups Panel
Jake McKee Lead Samurai, Big in Japan (previously adult community manager at Lego)
Rebecca Newton Global Safety & Moderation Mgr, Sulake.com (Habbo/VMK) (previously with Israel Interactive and AOL)
Terrence Ryan Moderator, suicidegirls.com
Virginia Miracle Dir Word of Mouth Mktg, Brains on Fire (fiskar scrapbooking community – fisketeers) (previously with DELL)
Betsy Whalen Dir Mktg, Discovery Education

Regarding how live events work in conjunction with online community
- keep them small
- trust your community
- Habbo’s virtual world found was best to keep virtual and real separate to maintainthe magic for their users

Open up questions to audience:

Question about how to control brand consistency in your community without a hub site, only grassroots
- you don’t – you help them understand any negative aspects, champion the positive
- get over your fear, community has openness/unpredictablilty and should be embraced
- don’t be upset, figure out a way to work with it
- treat your community like a relationship, with honesty and openness

Question about at what size does the community need to be before doing on its own
- how long should you stay on other social networks before making your own
- don’t focus on the tech, but rather what tech works for the community you have
- rockourworld.org – example of a tangent communnity that spun off of discovery eucations community members
- clearly define your success measures (traffic, longevity, active periods)
- determine if there is a need and fill that need

Question from Cartoon Network - launching game and wanted to know about how to market
- make easy to share
- make the tagline palatable and easy for kids
- virtual world like Nicktropolis
- have a place for them to create their own games
- referenced Club Penguin

Question about online fundraising
- how to maximize
- how do you deal with “bad” community ideas
- be clear on parameters , unlimited scope is not good

Question on how to get your audience involved in the product design process
- contextualize it for your community
- determine the success measures
- identify your community leaders, give them the tipping point moment to become more involved
- communities are based on ego – play on that
- recognize people like to talk about the bad than the good, help them contextualize
- given them an opportunity (ask them).

Question about self policing flagging, etc and not hurting the community
- there is an illusion that there is free speech in an online community, but it is a public facing private area
- company needs to understand what abuse means, constructive criticism is not ness a bad thing
- common practice is the more opportunity you give the users to shape their community, the more active and engaged community you get, not vice versa

Question regarding how they deal with user feuds
- deal with them like children, put them in separate corners
- had to change the “ignore” tool to “ban chat” because users needed a stronger feeling word for their feuds
- be open and there for your users

Question regarding internal office community and how to make it succeed
- start small, in manageable chunks
- show examples on how easy it is (make it easy, of course)
- get your early adopters and make sure they are influencers

http://www.communityguy.com/sxsw for more commentary