The Community Spirit lives!

I operate most of my life acting as I would like other people to treat me. This rarely guarantees that people actually WILL treat me as I would like to be treated. But I carry on, not so much to be a martyr, but because I like being a nice person. So, for the most part, I try to feign ignorance to the inequity of nice to not nice actions I see around me on a day to day basis.

In my professional life, I pride myself in that same level of quality. My mom has been in customer service jobs for as long as I can remember and brought me up to value and respect the customer. For years I have been managing online communities and teaching my staff to respect the users above all else. A decade ago, when having a staff to listen to and interact with our users and really putting those users first, was seen primarily a loss center, albeit a nice thought, I fought the good fight for them (and usually in kid communities, no less!). When the dot-com bubble burst and there were just handfuls of us left crafting ROI defenses for adopting, or not trashing, online community strategies, I ate my ramen noodles to the glow of my computer and typed away, confident that my justifications would matter someday.

All that was not some sort of weird confession of my tenacity and awesomeness, but rather to setup the fact that, I have been pleasantly surprised lately with the online communities to which I belong. I have been so happy this year with the notoriety that social networking and online community has been getting. The mass market is finally adopting, in a real way, what myself and so many others have been trying to convince the world of for years.

But this week I received multiple personal examples that these new communities REALLY get it:

  1. I was introduced to ConceptShare at Mesh 2007 in March and loved the idea of it. I talked about it with many clients this summer and finally got a chance to actually use it myself on a project last week. I twittered about this and said how happy I was with the product. That’s it – one tweet. The next day I received an email from Will Pate, ConceptShare’s Community Evangelist (and many other web 2.0-y things), thanking me for the nice words and offering assistance, if I ever needed it, on the product. I was floored by the personal message and wrote back to say so, offering to search our staff for testimonials for him. They made an even bigger evangelist with just one email.
  2. I was procrastinating last week and reading some twitters and saw a request for a to-do manager, based on the GTD theory. I posted about the program I used in the past (iGTD), but was also able to learn that one of my FAVORITE software companies, OmniGroup, had recently put out a new to-do list manager based on GTD as well (OmniFocus). I was able to download it and start using it that day. I have bought many of OmniGroup’s products before, but I would not have been aware that they had released this new gem, unless my community of twitter-ers had informed me.
  3. I received an email from Dopplr today thanking me for being a beta tester. As an early adopter, I have helped beta test countless sites this year. But I think this is the first simple thank you I have gotten for doing so. I may have gotten others, but this one didn’t offer any cool incentives, didn’t feel like a request to virally market for them or anything like that. Just a “Hey, thanks for helping us out”. I liked the service before, but now I feel even more a part of it.

Maybe it’s not that the sea change of the net that I and many others have been patiently waiting for. Maybe it’s simply a coincidence that these great acts of customer service and community all happened in the past week. Maybe it’s just the holiday spirit making everyone giddy with niceness. But I am going to think that it’s a sign of a new age. Where community and good will isn’t something you just share with your family, your workplace or your neighborhood block. But that community can also be felt and spread in nebulous virtual places as well – be it an online community, between a company and a customer or as a respected consumer.

Let’s hope the good cheer continues on in 2008 and beyond. I’ll do my part, you should too.

Blogged with Flock

Tags: , , , , , , , , , , ,

Daily Ma.gnolia Links

This is what I linked to today

Telework and the control syndrome | Career Corner

Best Buy has rolled out a Results Oriented Work Environment or ROWE program.

The intiative seeks to demolish decades-old dogma that equates physical presence at the office with productivity. The new goal is to judge performance on output instead of hours.

And the pay off since the program was implemented has been dramatic.

According to some reports, productivity in Best Buy is up an average 35 per cent in departments that have switched to ROWE.

Employee satisfaction – which is a barometer for retention – is way up too, according to the Gallup Organization, which audits corporate cultures.

Tags: , , ,

View all my bookmarks on Ma.gnolia

Whopper Freakout

http://www.whopperfreakout.com

I do appreciate Burger Kings advertisements, not necessarily for the food or the brand, but usually for trying to push the envelope.

While I am trying to manage my food between holiday parties now and usually don’t partake in fast food unless on a road trip, I do remember buying a Rodeo Burger back in the day immediately after watching the commercial.

Plus meeting the King would be cool.

Blogged with Flock

Tags: , , ,

Researching digital distribution this week

Thinking about digital distribution this and wanted to brain dump and hopefully get feedback from you all.  I am trying to compartmentalize digital distribution so that I can explain my understanding of it to others in an easy way.  Any help would be appreciated.

I see the strategy being simultaneously very different and very similar for independents and corporate company endeavors online.

INDEPENDENTS:

If you are an independent person, with something to say you have a variety of options available to you.  Focusing online, you can post your thoughts on someone else’s site or blog, join a forum or community and voice your opinion or many other outlets for you express yourself.

If you want a bit more involvement, you can decide to manage it yourself in a variety of ways and formats.  You can start a blog and rant in written form, you can start a podcast and rant in verbal form or you can start a video cast and rant in physical form.

If you decide to go this route, you may want to increase your audience, so you can add your content to aggregators and feed lists so that more people can search for and find your content.  You can add tags to entries that are cross referenced on other sites.  You can offer other ways for your users to find your content, like feeds or social bookmark tools.  You can also syndicate your content and put it on multiple platforms and other sites, depending on the format. 

CORPORATE:

What if you are a producer of someone else’s content, like your company, and you find yourself in the similar situation above.  As an independent, it’s easier to determine how big and wide-spread you want your content to be, it’s your choice, that’s all you are thinking about. 

But with a company, you have tons of other issues to think about:

  • Which pieces of content are you going to offer to the world?
  • Do you have rights to put this content online?
  • Where are the borders of those rights? Formats? Clip length? Countries?
  • Should you offer downloads or streaming? DRM or not?
  • Are there overlaps with different channels? Mobile? Web? VOD?
  • Will you have a Handheld Gaming Device strategy?  Does it work on wifi and non-wifi enabled devices?

I have been watching these issues for years now.  The market is moving so fast in every way, that I never really get a chance to focus on these channels.  So I am reaching out.  Correct me if I am wrong in classifications or defintions and add if you can where I don’t have enough info.

Licensed video distribution channels:
- These are companies that you either pay to be on or they pay you, but there is a formal contract/deal/aggreement drawn between the producer of the content and the distribution site/channel. 
- They stream most of their content and normally do not allow for cross pollination of the content on their site. 
- Because of their association with the networks, these are also sometimes referred to as IPTV or Internet  protocol television.

Examples include
- Joost
- Hulu

Independent video distribution sites
- These are sites that allow anyone to post their own content after agreeing to a simple “click here” sort of terms of use. 
- They stream their content, but encourage cross pollination of the content on other sites by use of an embed code. 
- These are also sometimes referred to as IPTV or Internet  protocol television, although not as much as the examples above as television implies networks and programming.
- Some of these sites are using “Channels” to group similar content in an effort to help consumers used to the more congruent programming on television.

Examples include:
- Youtube
- CurrentTV
- Myspace TV
- Revver
- Vimeo
- Crackle
- Vuze

Video on Demand (VOD)
- These are distribution methods that are usually tied to network content, where the network will offer selected programming in a cache that the consumer can watch at their convenience.
- This is a highly demographic driven distribution channel.  Preschoolers and older adults tend to use this at higher rates.  Tech thought leaders use DVR devices in lieu of VOD.

Examples include:
- Comcast offer an area on their set top box where individual networks can offer VOD selections. 

Mobile Distribution
- This is where I need an infusion of who are the leaders now.  I studied the market in early 2006, but with how quickly things are happening, who knows who is the leader now (actually, one of you knows)
- I DO know, that format-wise, mobile content, at least non-interactive content like videos, needs to be within the under 3 minute mark.
- This will change as soon as the new high-tech phones (iPhone, Nokia N95, etc) start becoming more of a mass market reality, but the marketplace is by in large still flip phone based.  I do see more and more people getting the qwerty keyboard phones (ala Sidekick, helio, etc) for ease of texting.
- What is very big still is ringtones and all derivatives of ringtones.  Ringbacks are even spreading in popularity.
- Games seem to be holding steady as well.  I personally do not know anyone who games often on their cell, but I see them often enough where I am able to accept the statistics that talk about mobile gaming on the rise.
- But who are the leaders?  Are the mobile networks still paying for content or are the producers paying to be on the network?  Not sure where this stands currently.

Examples include:
- Help me, who is big now?  MobiTV? VCast?

Handheld Gaming/Internet Devices
- This is a relatively new area to look at for digital distribution (unless you are a game developer :) ).  But more and more handheld devices have wifi enabled.
- Is anyone taking advantage of this medium besides the hardware/software companies that ?  Are there any independent distributors utilizing this medium?  I know the PSP plays mini disc movies – is there downloadable content as well?
- How is optimization for Internet handheld going?  Is the market big enough to justify the resource time from your staff?

Internet Capable Gaming Consoles
- Same sort of questions as above, is anyone taking advantage of this outlet, or is it locked down by the indiviudal game companies?

Correct me if and where I am wrong and add where it is needed.  Thanks!

Blogged with Flock

Tags: , , , , , , , , , , , , , , , , , ,

Daily Ma.gnolia Links

This is what I linked to today

Serious Eats: A Food Blog and Community

Serious Eats is a food blog focused on sharing food enthusiasm through online conversation, multiple blogs, and video. Our combination of community and content brings together compelling original and acquired food video and spirited, inclusive discussion about all things food-related.

Tags: , ,

Mini Match | Cartoon Network

Create your own Minizen and play games, chat and socialize in a kid-friendly environment.

Tags: , , , ,

Game Developers Conference 2008: February 18-22, 2008 San Francisco

How I wish I loved in California so these things would be easier to justify…

Tags: ,

View all my bookmarks on Ma.gnolia