Posted in Club Penguin, kids, marketing, mobile, online community, tween, web business, Webkinz

Day 2 OCS 2007 Notes

Demos:
– Forum One – Live Interviews
– Telligent
– Sun- Java forum
– Youtube for Nonprofits
– Online Community Research Network
– Liveworld’s Moderation tools (and Digital Korea book plug)
– Groupswim
– Community Services Platform

Breakouts I have been to
– Social Media Stratgeies
– Youth Communities

——

Presidential Campaigns and Online Communities
Description: Every four years the presidential campaigns get way out ahead of everyone else in the use of interactive technologies. What is their experience to date?
Introductory comments: Michael Slaby / Obama for America
Introductory comments: Stuart Trevelyan / NGP Software

my.barackobama.com
– timeline on presidential campaigns is very different
– myspace, facebook
– eventful
– glee, faithbased, blackplanet, xanga
– not pandering to everyone, but find them where they are
– tailor your message to the audience you are talking to
– guidelines involve not just play, we need help
– even internal/external support
– can track offline participation
– no message boards

NGP Software
– works with all the campaigns
– climate of the campaigns has changed dramatically in the past decade, or even still 2004
– used to be tech or marketing people, now they are the commmunity
– tons of experimentation
– ROI on social networks friend gathering is still hazy
– using them as a launch pad
– Working Assets module

——-

Now What?
Description: What are the most significant trends and opportunities looking forward?
Introductory comments: David Forrest / Motley Fool
Introductory comments: Bill Johnston / Forum One Communications
Discussion

supernova of social media
– building the platform
– allow for reputation to be built
– provide sustainable incentiv
– solve a problem

prediction
– the novelty of contribution will diminsh
– implicit collaboration will explode

3 calls to action
– use what we are learning – expereiment with welcome emails, look at Mech turk
– always answer both questions – how is this good for the customer and org?
– lets be bff and kit 🙂 rfh – request for help

book:
5 elements of user design

ROI Survey results
– dimensions of value – results on wiki
– corporate communities
    – roi iis expected soon
    – comm is in flux (ownership, roles, funding)
    – comps struggling with strategy
    – corp web is evoloving – audienc eis expecting bi-directional communication
    – attention is saturated

what are the big take aways
– recognition programs
– building the confidence to defend
– comm profs having to wear so many hats
– 3rd party apps/sites and whether they are going to remain in the limelight

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I am a data & results driven Digital Media Influencer with over 15 years of experience in engagement, family marketing, scaling infrastructure and audience culture across a product’s lifetime from pre-launch to millions of users. Strategic Vision & Business Development: • Articulated corporate integrated digital marketing strategies for 10 children’s entertainment properties across multiple digital channels • Authored a comprehensive business plan for scalable online community infrastructure for internal and external partners and successfully participated in a thorough VC due diligence process • Increased sales revenue by 20% while managing 6 million dollars of annual revenue in existing business services. Production & Project Management: • Developed multiple 2D & 3D multi-player virtual worlds, online games & apps based on repurposed/original assets • Produced 12 animated 2-minute shorts for broadcast on television & developed animation production department workflows • Launched multiple major website redesigns to include more fan interaction • Led workflow & process optimization teams to improve operational effectiveness/productivity. Audience Engagement & Research: • Developed domestic and international audience research programs both on & offline for both parent and children audiences • Grew multiple audiences from pre-launch to tens of millions by using organic, as well as established marketing tactics. Team Management & Relationship Building: • Designed team management & organizational structures for multiple Web Content and Web Marketing departments including international remote teams of staff in North & South America, Europe and Asia. • Managed teams in multiple disciplines, including customer service, social media engagement, production, moderation, marketing, design, tech and content development. • Extensive client, vendor and partner management experience in television, licensing, digital, e-commerce & customer service industries

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