Posted in online community, Safety/Privacy, virtual worlds, web business

My Interview on the Community Signal Podcast

This past month, I had the honor of being interviewed by Patrick O’Keefe, for his community management focused podcast, Community Matters.  You can download it on iTunes or your favorite podcasting app, or stream it here:
On the podcast, we talk about many things, but our focus was on the treatment of those staff on the front lines of community – the moderators and engagement staff that actually interact with customers.  I feel very strongly that while some of the burden of choosing and keeping a potentially toxic job is on the employee, an equal, and in some cases larger, portion of that responsibility is on the employers and brands hiring those individuals.
Often times, they are highly marginalized team members – many are contractors with little or no interaction with the larger team or the client/brand team.  They are usually paid very low wages, even state-side, being told that they should be “happy” with their work-from-home status.
And that’s just when the content they are handling isn’t toxic.  On most moderation teams, they have to screen out all the “bad” content, so that the audience doesn’t see it.  But the moderators still see it and are usually not given the support required to handle emotionally volatile content.  Even in communities for children, moderators can come across triggering content and some teams do not prepare their staff for that possibility.  “Becoming numb to it” is an awful skill to have to develop on the job.
I also worry about the increasing trend to offshore moderation work to low-wage countries.  As an employer, I understand the urge, but it is difficult to maintain high quality with non-native speakers, not to mention the difficulty of oversight of procedures regarding the emotional well being of those moderators.  Just because they are offshore, doesn’t mean negative content won’t affect them the same.
I am interested to hear your thoughts on this topic.  Let me know what you think in the comments or via twitter.
Posted in marketing, online community, Safety/Privacy, tween, virtual worlds, web business

Facebook and livestreaming tragedies

Great NPR Marketplace story on the conundrum of “free speech” and expression on social media during these tense times and how to moderate content for brands and different audience consumption.

On the conversations happening at Facebook in the aftermath of Philando Castile’s death:

I imagine there are conversations around content moderation. You know, how do we treat events like this? Should they be subject to the normal rules surrounding violence or is there some kind of special dispensation that should be created for videos about news events, or videos that depict injustice. I think it’s a very tough line to straddle. –Deepa Seetharaman, reporter covering Facebook and other social media at the Wall Street Journal

Posted in trends, web business

NPR Marketplace: The Price of Profits

NPR’s Marketplace recently published a series studying the history of corporations and how their priorities have changed over the years.  One of the main points of the series focused on the evolution of the role of the employee in relation to the corporation.  The fact that employees cannot assume they will be taken care of by their employers resonated with me.  While I do believe in personal accountability for one’s own path, I also believe that a company can write their path so that it takes into account the people who are helping bring in revenue, and hopefully profits.

Posted in marketing, SLC, trends, web business, z personal

Inspirations, Frustrations & Faded Hair

“Sorry”, “Just” wanted to check in with everyone…

Playing around with video as a medium lately… Of course I have plans for it.😉

Correction: That amazing woman is Terri Holland.  Silly Joi

Links to stuff I referenced:
– Jumpstart Mornings talks I have been helping host at the Impact Hub SLC (…)
– Annoying semantics policing that is happening to Women in Biz lately (…)

Posted in kids, trends, tween

Celebrate: Family Dance Party Style!

As I prepare to unplug and enjoy the US Holiday weekend, I thought I would share my new fav internet rabbit hole – I love Love LOVE the new trend of parent/child dances.

With all the polarity in our news of late, what a great way to disconnect and have fun with your kids!

Enjoy a sample of some of my favs here:

Happy 4th!

Posted in trends

Creative Mornings & Jumpstart Mondays

I did a quick video to invite local SLC folks to a couple events that I am helping facilitate.

1. Creative Mornings SLC

I will be hosting this month’s Creative Mornings talk on the global theme of REVOLUTION.  Impact Hub SLC has generously offered to host the space.  Doors open at 8:30 for breakfast and coffee and talk will start at 9am.  It’s FREE and open to the public, but RSVP if you think you will be coming so we have an idea of the crowd.  :)

2. Jumpstart Mondays @ Impact Hub SLC

I am also helping facilitate a Monday morning speaker series at Impact Hub SLC called Jumpstart Mondays.  Local social entrepreneurs getting together to talk about their different projects and have great conversations with their peers.  What a great way to start a week, right?

Hope to see you soon!

Posted in trends

ICanHelpline pilot on Indiegogo

Excited to spread the word about Anne Collier​’s new project – ICanHelpline​: Building an Online Social Media Support Helpline for Schools.

It’ll be a place schools can call or email for help with cyberbullying, sexting, reputation and other issues involving students and staff in their communities – help with navigating sites and apps, reporting abuse, getting content taken down that violates terms of service, etc.

The Indiegogo campaign JUST launched – please considered donating.  If you can’t help fund, please help spread the word. This is a MUCH needed resource and if this pilot gets funded and works, we can have it spread nationwide for all schools.