Posted in web business

DNS nightmare

While I am known to go off on a random rant every now and then, I am usually not one to flame someone.  I prefer to bite my tongue and have the silence speak volumes.  When I like something, though, I will sing it’s praises from the mountain tops.

This is, unfortunately, a post about the former sort situation.

We are having a heck of a time with 1&1 hosting.  They had been how our company had hosted the domains it was parking on for our various brands, etc.  Most of the sites redirected to another corporate site.  1&1 lacked the scaling abilities, access, and customer service objectives we desired to grow with our web strategies.  So we found another company that did.  So we tried to switch our domains from 1&1 to our new company.  Simple (relatively) right?  No…
 
What progressed was the worst customer service experience I have experienced in a long time.  The normal 24-72 hours switch (that is annoying to begin with) is now going on 7 days.  Some IPs can reach our site, others get server not found. 

But to add insult to injury, they are not helpful or understanding about the process.  They were not forthcoming about non-industry standards that they practiced for transferring domains (such as their policy of acknowledging that we wanted to switch within a 48 hour period, of which they chose to acknowledge at hour 48).  When we called mulitple times to have the situation explained to us, they pretended each call resolved the issue and sending out emails saying as such – even though the phone conversations left everything not quite resolved.

Everything is set now, but this is me going on the books as not happy with the customer service I received from 1&!.  They get an official 😦 from Joi.  Those who know me, know that is not a good thing to get.

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I am a data & results driven Digital Media Influencer with over 15 years of experience in engagement, family marketing, scaling infrastructure and audience culture across a product’s lifetime from pre-launch to millions of users. Strategic Vision & Business Development: • Articulated corporate integrated digital marketing strategies for 10 children’s entertainment properties across multiple digital channels • Authored a comprehensive business plan for scalable online community infrastructure for internal and external partners and successfully participated in a thorough VC due diligence process • Increased sales revenue by 20% while managing 6 million dollars of annual revenue in existing business services. Production & Project Management: • Developed multiple 2D & 3D multi-player virtual worlds, online games & apps based on repurposed/original assets • Produced 12 animated 2-minute shorts for broadcast on television & developed animation production department workflows • Launched multiple major website redesigns to include more fan interaction • Led workflow & process optimization teams to improve operational effectiveness/productivity. Audience Engagement & Research: • Developed domestic and international audience research programs both on & offline for both parent and children audiences • Grew multiple audiences from pre-launch to tens of millions by using organic, as well as established marketing tactics. Team Management & Relationship Building: • Designed team management & organizational structures for multiple Web Content and Web Marketing departments including international remote teams of staff in North & South America, Europe and Asia. • Managed teams in multiple disciplines, including customer service, social media engagement, production, moderation, marketing, design, tech and content development. • Extensive client, vendor and partner management experience in television, licensing, digital, e-commerce & customer service industries

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