Posted in web business

DNS nightmare

While I am known to go off on a random rant every now and then, I am usually not one to flame someone.  I prefer to bite my tongue and have the silence speak volumes.  When I like something, though, I will sing it’s praises from the mountain tops.

This is, unfortunately, a post about the former sort situation.

We are having a heck of a time with 1&1 hosting.  They had been how our company had hosted the domains it was parking on for our various brands, etc.  Most of the sites redirected to another corporate site.  1&1 lacked the scaling abilities, access, and customer service objectives we desired to grow with our web strategies.  So we found another company that did.  So we tried to switch our domains from 1&1 to our new company.  Simple (relatively) right?  No…
What progressed was the worst customer service experience I have experienced in a long time.  The normal 24-72 hours switch (that is annoying to begin with) is now going on 7 days.  Some IPs can reach our site, others get server not found. 

But to add insult to injury, they are not helpful or understanding about the process.  They were not forthcoming about non-industry standards that they practiced for transferring domains (such as their policy of acknowledging that we wanted to switch within a 48 hour period, of which they chose to acknowledge at hour 48).  When we called mulitple times to have the situation explained to us, they pretended each call resolved the issue and sending out emails saying as such – even though the phone conversations left everything not quite resolved.

Everything is set now, but this is me going on the books as not happy with the customer service I received from 1&!.  They get an official 😦 from Joi.  Those who know me, know that is not a good thing to get.

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Joi Podgorny has spent the better part of the past 2 decades working on the bleeding edge of the technology and entertainment industries, from content/brand development and production to leading international support, moderation, community and social teams. Most recently, Joi founded Good People Collective, a consulting agency focused on helping companies and organizations establish, assess and pivot their internal and external cultures to help maximize their potential. She and her team are currently working on an exciting new software project, combining corporate training and virtual reality.

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